Used OnQ software to assign boards to housekeepers. It is mandatory to possess excellent supervision, organizational, communication, and management skills. Ensured that rooms are cleaned to the Marriott standard each and every day. Supervised housekeeping monitored the appearance and performance of the staff. Responsible for purchasing needed inventory items for rental units, Working knowledge of various computer software programs preferred, One to three years hospitality customer service experience preferred in discipline, Supports Audit Standards: Directs room assignments and inspects work of Housekeepers and Houseman. Promote safe work practices and a safe environment for guests, members and staff, Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility and Faith in all functions, Promote a cooperative, positive and problem-solving atmosphere at all times, Foster a close working relationship with KRPM Association and Housekeeping, Assist area management with inventory, ordering, office paperwork and are quality walks, Provide staff, training, coaching and performance reviews for the housekeeping team, Celebrate successes and publicly recognizes the contributions of team member, This position will be covering multiple areas as needed, Performs a variety of cleaning/maintenance duties as assigned including but not limited to sweeping, mopping, shampooing, dusting, polishing, trash disposal, replacing light bulbs and window cleaning, Responsible for maintaining the appropriate level of sanitary and cleaning supplies for assigned areas, Ensures that security procedures are adhered to at all times, Furnishes and burnishes floors as required, As applicable, cleans restrooms: Sweeps and mops floors. Must maintain physical and dental requirements for duration of deployment, Knowledge of principles and processes involved in supporting contract responsibilities at an overseas facility, Cross-cultural sensitivity with an international perspective, Excellent organizational and time management skills, Ability to become an active and functioning member of a team, Bachelor ‘s degree, in Hotel and Restaurant Management or Hospitality Management, Must have a proven track record as a Housekeeping Supervisor in a 5 star luxury hotel chain for at least three (3) years, Prepare Housekeeping Attendants job assignments, Issue keys and supplies to Housekeeping Attendants, Take note of VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms and take appropriate action, Attend daily meetings and receive special instructions, Receive check-outs before reporting them as vacant, Receive special requests from guests and carry them out, Inspect areas cleaned using checklist to see that cleaning is adequate, supplies in room are as per standard and immediate repairs are reported, Fill out report and hand over found articles to the lost and found department, Supervise cleaning of guest rooms, corridors and stairwells, Train and assist Housekeeping Attendants and advise Superior about performance, Assist with inventory and ensure that all housekeeping machines and equipment are properly handled and maintained, Inspects and evaluates guest rooms for cleanliness, Reports needs in general cleaning and repairs of general rooms and hallways, Oversees that maid carts are presentable at all times and linen closets are neat, clean, organized and fully stocked, Reports general cleaning needs and maintenance problems in guest rooms, corridors, service areas and linen closets, Assigns room and keys to Guest Room Attendants, Obtains list of vacant rooms which need to be cleaned immediately and list of prospective check outs in order to prepare work assignments, Advises manager or desk clerk of rooms ready for occupancy, Ensures that all lost and found items are promptly turned in to the Security Department, Inventories stock to ensure adequate supplies and issues supplies and equipment to workers, Resolves guest complaints within scope of authority; otherwise refers the matter to management. Will act as coordinator between all departments to ensure rooms are prepared for arrivals. Create a Resume in Minutes with Professional Resume Templates. Ability to appropriately interview, hire, schedule, motivate, train, monitor and address staff performance. Create and manage schedules of housekeeping teams. Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving. Conduct orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment. Placed orders for housekeeping supplies and guest toiletries. Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy. Keep it 2 to 3 sentences long. Conduct on going trainings of proper quality standards. Check for inspections and end of day reports, At 5:30pm – check to ensure rags are being washed, caddies are organized on carts and phones have been plugged in. A busy hotel manager needs to quickly assess your skills and experience, and they won’t be able to do that with a nonsensical layout. Assist the Housekeeping Manager with training, coaching, and developing the housekeeping staff. Communicated to staff about issues and concerns from the guest to continue to provide an excellent experience. This section on Housekeeping CV can also be called Profile, Strengths, Qualifications, or … Empties/removes trash. Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents, Associate Management and Development: Responsible for directing staff performance; take appropriate corrective action as needed to hold team members accountable. Will be exposed to common laundry chemicals, Complete and / or oversee housekeeping duties and inspections of facilities after completing qualification process (no previous experience necessary). Responsible for hiring, training, development, performance management, team building, and other culture and people management activities, Promote and demonstrate LEGO and Merlin’s culture and core values through words and actions, Function as a stakeholder in terms of climate survey results within own area of operation, Ensure Opening and Closing procedures are adhered to in accordance with Company standards, Managers/supervisors are responsible for all aspects of Health, Safety & Security within their team in line with the Group Policy (HS001). Ability to work in a fast paced environment, sometimes under pressure, while simultaneously handling competing and changing priorities. Guide the recruiter to the conclusion that you are the best candidate for the housekeeping supervisor job. Hospital housekeeping jobs can be toilsome but rewarding. Correct room status as needed, Monitor performance and productivity of room attendants, public area attendants, and house persons, Ensure all jobs are completed within the shift and control expenses by monitoring productivity, Ensure that both carts and linen/supply closets are kept clean, neat, and stocked according to departmental guidelines, Upon inspection of rooms, make certain all VIP's and Housekeeping supplies are in place, Randomly inspect 2 rooms of self inspect attendants and all rooms of attendants that are not on self inspect program to ensure quality standards, Report all maintenance deficiencies in guestrooms and corridors via work orders, Report all maintenance issues that need immediate attention to the duty engineer example clogged toilets, leaks, and fire hazards etc, Expedite special guest requests, such as extra towels, blankets or pillows, Assist with deliveries when required to ensure guest satisfaction. Served as public relations representative for the foundation. Obtain list of rooms to be cleaned immediately and list of prospective checkouts or discharges to prepare work assignments. Weekends and holidays, A minimum 1 year hospitality experience preferred, Report to the Housekeeping Manager on the operations of the Department, Monitor the daily housekeeping operations to ensure efficiency, effectiveness, safety and fun, Supervision of all housekeeping areas and staff implementation in order to enhance levels of service, quality, and sanitation standards, Ensure that all guests are served in an efficient and friendly manner with children as a primary focus, Ensure the highest standard of cleanliness and maintenance in all areas under the housekeeping department, Report any maintenance related issues to the Maintenance Department for repair and follow-up on these requests to ensure they have been carried out, Run day to day operational shifts according to the standard operating procedures, Ensure the Company’s Rules and Regulations are adhered to at all times, Ensure the teams have the tools to do their jobs are available, Assist management to ensure that monthly inventory of stock items are complete, Maintain a close working relationship between the rest of the Hotel departments and Resort, Ensure all cleaning schedules are completed as per schedule, Ensure all aspects of the housekeeping areas are consistent with the corporate brand image, Effectively manage all queries, ensuring confidentiality where appropriate, Promote the company image via professionalism and support of the Housekeeping team services, Ensure that the Housekeeping Team adheres to the correct brand for marketing displays, Review and respond to guest related feedback as well as resolve and/or address to proactively avoid reoccurrence, and provide analysis of guest complaints with follow-up actions, Assist the departments in the achievement of Company standards for guest satisfaction while ensuring maximum profitability is achieved through tight specifications, and working with the hotel teams, Ensure all commodities are ordered, received, checked and stored correctly in accordance with company standards, Ensure the security of the Hotel is compliant to the Merlin Operating Manual, Attend Company training programs to develop capabilities to help the organization in managing the hotel’s housekeeping operations, Input ideas regarding programs/initiatives focused on enhancing areas of operation, Develop and lead a professional, efficient, and effective team with a focus on quality of service, and the delivery and development of the guest experience, Act as a role model in leading through The Merlin Way, Assist with employee training, motivation and evaluation of staff accordingly to ensure staff turnover remains within group targets. 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